CUSTOMER SERVICE EMPLOYEE

Customer Service Employee (m/f/x)

📍 Location: Tessenderlo-Ham, Belgium

🕒 Type: Full-time (40 hours/week)

About Flexfurn and; m; [Flex·i·ble – Furn·i·ture]

“Never stand still”, our motto has remained true for 27 years. Because we have no sitting position and we make no secret of our ambition: to inspire the world with high-end furniture for every event, hospitality and business application. We grew with the market: from purely practical material to exclusive design furniture. We merged functional with funky, combined stackable with stylish, gave folding chairs comfortable class and made modular modern. Then we brought everything together in our own unique, luxurious and sustainable product line. A 100% Belgian company with a passion for sales, innovation and design. That is Flexfurn!

To continue to guarantee our strong growth, quality and service, we are always looking for new employees who are passionate about design, have an eye for detail and literally and figuratively help build the furniture of the future!

Your role

As a Customer Service Employee, you are the first point of contact for our customers. You ensure smooth communication and excellent service, with customer satisfaction and a warm, human approach as your top priority.

Tasks and responsibilities

• Customer file management: you are responsible for the administrative management and follow-up of customer files, from drawing up and processing quotations and orders to invoicing.
• Answering customer questions via telephone and email.
• Advising on our products and guiding the customer through the purchasing process.
• Collaborate with internal teams such as sales, purchasing, marketing, logistics and manufacturing to ensure an optimal customer experience.
• Stay up to date on our products and market developments.

What are you bringing?

• Bachelor working and thinking level.
• Strong communication skills, verbal and written, in Dutch and French; knowledge of English is a plus.
• Experience in a similar customer service role.
• Customer-oriented and solution-oriented attitude.
• Ability to multi-task, organize and prioritize.
• Good computer skills and experience with CRM systems.

What do we offer?

• A dynamic and inspiring working environment within a growing company.
• A market-conform salary.
• Permanent job – full-time 40 hours/week
• 32 vacation days (20 vacation days + 12 ADV days)
• Opportunities for personal and professional development.
• A close-knit team in which cooperation and collegiality are central.
• And great colleagues (if we may say so ourselves) with various team outings per year

And most importantly, you can proudly shout to friends and family: “Hey, that's our furniture!”

Interested?

Do you recognize yourself in this profile and are you ready for a new challenge at Flexfurn? Then send your CV via the application form. We look forward to your application!