CUSTOMER SERVICE EMPLOYEE

Customer Service Employee (m/f/x)

📍 Location: Tessenderlo-Ham, Belgium

🕒 Type: Full-time (40 hours/week)

 

About Flexfurn and; m; [Flex·i·ble – Furn·i·ture]

“"Unfold magic"—our motto has remained true for 27 years. Because we're not sitting idle and make no secret of our ambition: to inspire the world with high-end furniture for every event, hospitality, and business application. We grew with the market: from purely practical materials to exclusive designer furniture. We fused function with funky, combined stackable with stylish, gave folding chairs comfortable class, and made modular modern. Then we brought it all together in our own unique, luxurious, and sustainable product line. A 100% Belgian company with a passion for sales, innovation, and design. That's Flexfurn!

We've been busy these past few years: from solid progress at home to exciting collaborations across the globe. Our international growth isn't a coincidence; it's the result of a strong team and a healthy dose of enthusiasm. That's exactly why we're looking for you: motivated, curious, and ambitious colleagues who want to help shape our story. Ready to grow even further with us? Pull up a chair 🪑 at our table!

Your role

As an Internal Sales Representative for the French market, you will be the central point of contact for our customers and prospects. You will play a crucial role within the sales team and provide professional and customer-focused support throughout the entire sales process – from initial contact to after-sales service. You will combine commercial flair with administrative rigor and a genuine focus on customer satisfaction. You will proactively contribute to further developing our customer relationships in the French market. You will identify commercial opportunities, collaborate with customers, and contribute to sustainable partnerships.

Tasks and responsibilities

• Managing the existing French client portfolio: you will be responsible for the general management and follow-up of client files, from preparing and processing quotes and orders to invoicing.
• Processing returns and warranties, checking order statuses, backorders, and delivery times.
• Answering questions via incoming telephone calls and emails, providing advice on our products and guiding the customer through the purchasing process.
• Actively maintain and expand customer relationships within the French market.
• Accurate administration using CRM and ERP systems to record customer data and communications, and to keep customer information up to date.
• Collaborate with internal teams such as sales, purchasing, marketing, logistics and manufacturing to ensure an optimal customer experience.
• Passing on customer feedback, commercial signals or trends to the right teams.
• Supporting colleagues when they are busy or absent.

What are you bringing?

• Bachelor working and thinking level.
• You speak fluent French and Dutch (English is a plus).
• You have proven experience in a commercial internal service position.
• You work accurately, are customer-oriented and enjoy structured work.
• You have strong communication skills and can switch easily between customers and internal teams.
• You have a proactive attitude and think along with the customer and the company.

What do we offer?

• A dynamic and inspiring work environment within an internationally growing company.
• A market-conform salary.
• Permanent job – full-time 40 hours/week
• 32 vacation days (20 vacation days + 12 ADV days)
• Opportunities for personal and professional development.
• A close-knit team in which cooperation and collegiality are central.
• And great colleagues (if we may say so ourselves) with various team outings per year

And most importantly, you can proudly shout to friends and family: “Hey, that's our furniture!”

Interested?

Do you recognize yourself in this profile and are you ready for a new challenge at Flexfurn? Then send your cover letter and resume to an@flexfurn.com. We look forward to receiving your application!